Payment

How do I pay?

Once you have selected your items from the Ride a Bike website and added them to your shopping cart, Click the checkout button and follow the onscreen instructions to complete your order. We currently accept payment via your credit/debit card over the phone once you have placed your website order.We are aware that this may not be convienient for everyone, but we are working towards introducing a secure online payment service in the very near future. 

If you are unsure how to use our website or are having problems with your order or account, you may contact Ride a Bikes Customer Support Line on 01652 634053

•   If you have any enquiries please call either warehouse: 01652 634053 or 01302 322239
•   Direct phone orders are available on all our items
•   Collection in person is possible, within our opening hours
•   Purchases must be paid for in full within 5 days of placing the order.
•   An order confirmation email will be sent when you have placed the order through our website.
•    A payment confirmation will be sent once we have received cleared funds.
•    Our delivery charges are per item and are clearly stated on all listings.

Returns

Ride a Bike are committed to selling quality products we hope you will enjoy using, but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so. Once the item is received at Ride A Bike, we will issue a full refund for the product via your original payment method.

Items Faulty on Arrival / Damaged in Transit

Upon delivery of your package, you will be asked to sign for it. Prior to signing, please try to inspect the package to check for any damage in transit. If it is not feasible to do so and you notice damage to the packaging, please write ‘Outer Package Damaged, Contents Not Yet Checked’ on the delivery note before signing so that should we need to, we can secure a claim against the courier service at a later date.
If you do find your goods are damaged, faulty or incorrect, please contact us ASAP on 01652 634053 or 01302 322239 or email, and we will work with you to return the damaged goods. Please do not return ‘damaged in transit’ goods to us until asked to do so, we ask that you keep all delivery paperwork. In the rare circumstance that you do need to return damaged or faulty goods, we will refund the cost of the return to us.
Once received back into our warehouse, and our technicians verify the damage/fault, we will issue a replacement or full refund to you via your original payment method.

Items Faulty in Warranty Period

If you purchase a product from Ride a Bike which is found to be faulty we will (depending on the item) supply a replacement product, arrange for a repair or give you a refund of the purchase price as appropriate. Should a fault occur after the initial 28 days, we will resolve your concern in accordance with current consumer protection legislation.

• Warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc.
• If you feel you do have a warranty claim before returning any goods please call us for a warranty assessment. Customer Support tel. 01652 634053
  
• For larger items we can arrange courier collection (bikes, frames etc), for smaller items we ask that you pop them into the post and we will refund any reasonable postage costs that you have incurred.

 

Items bought as ex-display / demo / seconds / clearance

Ex-display, demo, seconds or clearance items are usually sold at a reduced price because they have slight cosmetic blemishes/ scratches, may not be in the original product packaging, discontinued lines or old stock. These items will have an accurate description of their condition and have all the reasons why they are not being sold as new stated clearly and pointed out before you buy them.
When you purchase one of these items, you cannot claim / return the item on the basis of the defects you bought the item with (as detailed in its description), this does not mean you cannot return the item if you discover something else wrong with it.

Ride a Bike like happy customers so our aim is to deal with all warranty claims quickly and efficiently.

Further details of your rights under Distance Selling Regulations  and The Sale of Goods Act 1979 are available from your local Trading Standards Department or Citizens Advice Bureau.